Genzyme has pioneered the development and delivery of transformative therapies for patients affected by rare and debilitating diseases for over 30 years. We accomplish our goals through world-class research, collaboration with the global patient community, and with the compassion and commitment of our employees.
With a focus on rare diseases and multiple sclerosis, we are dedicated to making a positive impact on the lives of the patients and families we serve.
Genzyme's portfolio of transformative therapies, which are marketed in countries around the world, represent groundbreaking and life-saving advances in medicine. As a Sanofi company, Genzyme benefits from the reach and resources of one of the world's largest pharmaceutical companies, with a shared commitment to improving the lives of patients. Learn more at www.genzyme.com.
Position Summary
Work as a liaison with the business and technical teams to recommend solutions to meet current and future business needs. Provide customer support for technical and process related requests for new or changed PDMS products and services.
Core Responsibilities
- Administration of PDMS applications
- Perform implementation and deployment activities such as data collection, loading, and verification.
- Address complex Helpdesk Tickets; requires interacting and troubleshooting with end users to identify issues and provide resolutions.
- Participate in the change management process for multiple applications.
- Provide instruction/guidance to system users on system functionality for multiple applications.
- Generate and maintain metrics for change management and customer support processes.
- Support end user software installation.
Additional Responsibilities
- Perform evaluation and continuous process improvement activities.
- Provide guidance to end users for development of cGxP compliant site procedures.
- Support report verification activities
- Collaborate with training team to develop and update training material content in accordance with system changes.
Qualifications
Basic Qualifications
- Bachelor's degree and 5 - 8 years.
- Master's degree and 3-6 years.
- 3 - 5 years documenting and supporting electronic systems or equivalent experience.
- 1 - 3 years of experience in a regulated industry
Must be able to:
- Successfully engage in multiple initiatives simultaneously
- Work independently with users to define concepts and under direction of project managers
- Drive and challenge business units on their assumptions of how they will successfully execute their plans
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
- Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Preffered Qualifications
- Software system administration experience
- Crystal Report design
- Knowledge of and experience with cGxP
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