Join bluebird bio’s enthusiastic and collaborative team by contributing to the overall success of our novel gene therapy approach. We are seeking a highly motivated individual with strong technical skills in Information Technology Operations responsible for technical management of IT server, network and storage infrastructure; including on-premises, IaaS, Cloud environments. You will provide technical management and support for our IT infrastructure and will work closely with managed service provider(s) and contractors or consultants.
About the Role:
- In conjunction with IT infrastructure vendors, manage the day to day management, monitoring, maintenance, upgrade and support of all Data Center Operations including servers (physical/virtual), storage (NAS/SAN), Network, Security and telephony infrastructure
- Maintain, enhance and test all aspects of bluebird bio’s data protection environment, including backup/recovery, business continuity and disaster recovery
- Work with the IT Operations Senior Management team to design, develop and implement new IT infrastructure platforms and strategies; including on premises, Cloud, SaaS and hosted environments
- Maintain a high level of infrastructure uptime in a fast paced, regulated environment
- Partner with IT and business units on key infrastructure projects, providing assessments and implementation services for key new applications and systems
About You:
- Bachelor’s degree or equivalent experience and a minimum of 6-8 years of IT Operations experience, 3-5 years of hands on technical experience within IT, preferably in a regulated environment/public company
- Experience maintaining a Windows corporate network environment
- Experience in data center operations, including physical and virtual servers, networking concepts and storage architectures
- Must have the ability to work autonomously on various problems and be willing and able to take on new responsibilities as needed.
- Ability to manage multiple projects, activities and tasks simultaneously
- Experience with supporting a multi-site IT infrastructure supporting a 300+ end user environment
- Experience in vendor management, computer operations, network management, technical management and end user support
- Experience with SaaS and hosted solutions including Office 365, Identity Management. and Mobile Device Management, and Okta single sign in
- Cloud/IaaS (AWS or Azure) and VMWare vSphere experience preferred
- Ability to work on an “on call” schedule, lift 50 pounds, and limited travel
- Experience operating in an environment with one or more of the following processes: IT incident/service request management, IT release and deployment, IT change management, IT configuration management
- Excellent communication, customer relations and problem-solving skills a must.
- Experience in biotech, pharma or life sciences preferred
- Independently motivated, detail oriented and good problem solving ability.
- Excellent organizational skills, sufficient to multi-task in an extremely fast-paced environment with changing priorities.
- Be ready to embrace the principles of the bluebird bio culture: b colorful, b cooperative, and b yourself